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Privacy Policy

Last updated: August 25, 2025
•Effective: August 25, 2025•
12 min read

Quick Summary: This document outlines our commitment to protecting your privacy and describes how we handle your personal information. For questions, contact us at privacy@passthescan.com

Introduction

NY East West Solutions LLC, a Delaware limited liability company operating the PassTheScan service ("we," "our," or "us") is committed to protecting your privacy and handling your personal information with care. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered resume optimization service ("Service") through our website at passthescan.com ("Website").

By using our Service, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, do not use our Service.

Information We Collect

Personal Information You Provide

We collect information you voluntarily provide to us, including:

  • Account Information: Email address and password when you create an account
  • Resume Documents: PDF or Word documents you upload for optimization
  • Job Descriptions: Text content you paste for resume tailoring
  • Payment Information: Billing details processed through Stripe (we do not store payment card information directly)
  • Communication Data: Messages you send through our contact forms or support channels

Information We Collect Automatically

When you access our Service, we automatically collect certain information:

  • Usage Data: Pages visited, features used, time spent on the Service
  • Device Information: IP address, browser type, operating system, device identifiers
  • Performance Data: Service performance metrics, error logs, loading times
  • Cookies and Tracking: Session cookies for authentication and service functionality

How We Use Your Information

Primary Service Functions

We use your information to:

  • Resume Optimization: Analyze your resume content using AI to provide ATS compatibility improvements, age-neutral formatting suggestions, and keyword optimization recommendations
  • Job Description Matching: Compare your resume against job descriptions to suggest relevant improvements and keyword additions
  • Document Generation: Create optimized PDF and Word document versions of your resume
  • Account Management: Maintain your account, process payments, and provide customer support

Service Improvement and Operations

  • Monitor and analyze usage patterns to improve our Service
  • Detect, prevent, and address technical issues and security vulnerabilities
  • Develop new features and enhance existing functionality
  • Provide customer support and respond to your inquiries

AI Processing and Data Use

Third-Party AI Services

We use Anthropic's Claude AI service to analyze your resume content and provide optimization suggestions. When you use our Service:

  • Your resume content and job descriptions are temporarily processed by Claude AI
  • This processing occurs in real-time and is not used to train AI models
  • Anthropic does not retain your data after processing is complete
  • We implement data minimization practices, sending only necessary content for analysis

Our AI Analysis

Our Service analyzes your resume to:

  • Identify ATS compatibility issues
  • Detect potential age-revealing signals
  • Suggest keyword optimizations based on job descriptions
  • Recommend formatting improvements
  • Generate alternative phrasing for better professional presentation

Data Sharing and Disclosure

Third-Party Service Providers

We share your information with trusted third-party service providers who assist us in operating our Service:

  • Supabase: Database and authentication services (see Supabase Privacy Policy)
  • Stripe: Payment processing (see Stripe Privacy Policy)
  • Anthropic: AI processing services (see Anthropic Privacy Policy)
  • Vercel: Website hosting and infrastructure (see Vercel Privacy Policy)
  • Resend: Email delivery services (see Resend Privacy Policy)

These service providers are contractually bound to protect your information and use it only for the specific services they provide to us.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.

Data Security

Security Measures

We implement appropriate technical and organizational measures to protect your information:

  • Encryption: Data is encrypted in transit using TLS and at rest using industry-standard encryption
  • Access Controls: Strict access controls limit who can access your personal information
  • Regular Security Audits: We regularly review and update our security practices
  • Secure Infrastructure: Our services are hosted on secure, SOC 2 Type II compliant infrastructure

Data Breach Response

In the event of a data security incident that affects your personal information, we will notify you and relevant authorities as required by applicable law, typically within 72 hours of becoming aware of the incident.

Data Retention and Deletion

Automatic Data Deletion

We automatically delete your resume documents and job description data based on your service tier access period (Instant: 30 days, Professional: 60 days, Executive: 90 days) unless you explicitly choose shorter retention. This includes:

  • Uploaded resume files (PDF, Word documents)
  • Job description text
  • AI analysis results and suggestions
  • Generated optimized documents

Account Data Retention

We retain your account information (email, password, payment history) as long as your account remains active or as needed to provide services. You can request account deletion at any time.

Legal and Business Requirements

Some data may be retained longer when required for:

  • Legal compliance (e.g., tax records, payment disputes)
  • Security and fraud prevention
  • Customer support history

Your Rights and Choices

Access and Control

You have the right to:

  • Access: Request a copy of the personal information we hold about you
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information (subject to legal requirements)
  • Portability: Request transfer of your data in a machine-readable format
  • Objection: Object to certain processing of your personal information

Account Management

  • Update your profile information through your account settings
  • Delete uploaded documents before the automatic deletion period for your tier
  • Close your account and request data deletion
  • Opt out of marketing communications (we currently do not send marketing emails)

International Data Transfers

Your information may be processed and stored in the United States and other countries where our service providers operate. We ensure appropriate safeguards are in place for international transfers, including:

  • Standard Contractual Clauses with our service providers
  • Adequacy decisions by relevant authorities
  • Other lawful transfer mechanisms as applicable

Children's Privacy

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will delete such information.

State-Specific Privacy Rights

California Residents (CCPA/CPRA)

California residents have additional rights under the California Consumer Privacy Act:

  • Right to know what personal information is collected and how it's used
  • Right to delete personal information (with certain exceptions)
  • Right to opt-out of the sale of personal information (we do not sell personal information)
  • Right to non-discrimination for exercising privacy rights

European Union Residents (GDPR)

EU residents have rights under the General Data Protection Regulation, including those listed in the "Your Rights and Choices" section above.

Contact Information and Exercising Your Rights

Data Protection Contact

To exercise your privacy rights or if you have questions about this Privacy Policy, please contact us:

  • Email:privacy@passthescan.com
  • Response Time: We will respond to your request within 30 days
  • Verification: We may need to verify your identity before processing certain requests
  • Mailing Address: NY East West Solutions LLC, 3 Germay Dr, Unit 4 #1590, Wilmington, DE 19804

Customer Support

For general questions about our Service:

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes:

  • We will update the "Last updated" date at the top of this policy
  • We will notify registered users of material changes via email
  • We will provide notice on our Website for significant changes
  • Continued use of our Service after changes constitutes acceptance of the updated policy

Additional Information

Privacy by Design

We incorporate privacy considerations into our Service design:

  • Data minimization: We collect only necessary information
  • Purpose limitation: We use data only for stated purposes
  • Transparency: We provide clear information about our practices
  • User control: We give you choices about your data
  • Security: We implement strong protective measures

Questions About This Policy?

If you have questions about this Privacy Policy or how we handle your personal information, please don't hesitate to reach out.

Privacy Questions:privacy@passthescan.com
Review our: Terms of Service